I own a 2022 Genesis G70, I had been out of town for a few days and returned to discover that my car was not responding to my fob. The car was locked and I thought maybe the battery had died. I could not open the door so I called the New Bern Genesis parts and service department and spoke with a service rep "Noah". He was very patient and led me step-by-step through accessing the manual key from the fob and as a result I discovered that the fob battery had died. I took the fob to the ... Read More

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DealerRater - Oct 26, 2026

I own a 2022 Genesis G70, I had been out of town for a few days and returned to discover that my car was not responding to my fob. The car was locked and I thought maybe the battery had died. I could not open the door so I called the New Bern Genesis parts and service department and spoke with a service rep "Noah". He was very patient and led me step-by-step through accessing the manual key from the fob and as a result I discovered that the fob battery had died. I took the fob to the Hyundai dealer and they replaced the fob battery free of charge. The service I received was amazing, quite rare in todays service atmosphere, and the Noah was patient polite and provided top shelf assistance.

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Can't really complain about the included service with car purchase...but.. I was there forever. Man beside me was over 3 hours. Two others also had been there a long time. I don't necessarily find this horrid as I do want the tech to give my auto the necessary attention to detail. I did have to ask for them to wash it. That used to be the norm. Service Advisor was nice. Waiting room small but clean with coffee area.

I've never gone here without it taking like 3 hours and them always leaving some random equipment in my car that they expect me to bring back (of course I would give it back but why not not offer to pick it up?). And all the typical upselling stuff too. Do better!

I drove all the way from Raleigh because the deal Eddie offered was simply that good—and because I trusted him. From start to finish, Eddie was honest, straightforward, and never once made me feel pressured. DJ was equally great. They worked together seamlessly and made the entire process easy and stress-free. Buying a car can be exhausting, but this experience was the opposite. When it’s time to replace my second car, I would happily drive another two hours to work with them again. They’re exactly the kind of people I want to give my business to.

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Bought my first and last Hyundai here. Bought a 2025 limited Kona, was a fine car, had no initial complaints. The sales team was fantastic. Welcoming, quick experience with a knowledgeable and super nice finance manager. Too bad I bought a bumper to bumper package and brought my car here for servicing. First oil change on the car, they also mentioned there had been some recalls, so they would go ahead and get that taken care of too. That was great, as we were going on a trip. About two days into the trip, the car won't turn off. Literally ... Read More

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Google - Jul 12, 2025

Bought my first and last Hyundai here. Bought a 2025 limited Kona, was a fine car, had no initial complaints. The sales team was fantastic. Welcoming, quick experience with a knowledgeable and super nice finance manager. Too bad I bought a bumper to bumper package and brought my car here for servicing. First oil change on the car, they also mentioned there had been some recalls, so they would go ahead and get that taken care of too. That was great, as we were going on a trip. About two days into the trip, the car won't turn off. Literally would kill the battery because the Start/Stop button stopped working. Called service, they were great, recommended we go buy a wrench and disconnect the negative battery cable every time we stop and it could fix itself but if not, they'd see us when we got back (works fine for vacation, we were over an hour away from another dealership, off work just hanging out, we just dealt with it). Got back, it did reset itself, but after two days, started again and by now, it was on the fourth time the battery had died unexpectedly because the car seems to turn off but doesn't. Anyway, called service, said it started up again. They got us an appointment, we took off work to take it in midday for their only appointment after missing work because I was stranded waiting for a jump. All not so bad. Service confirmed that indeed, the car does not turn off, diagnostics recommends replacing the computer. They recommended we take the car while they order the part and continue, at every stop, be it a gas station, grocery store, taking our kids anywhere, pulling into my office job, that we pop the hood and disconnect the battery to turn off the car (or you know, the battery eventually dies). This is with a wrench, and is not super easy for me, mind you. I asked for a loaner, the woman there was extremely rude and said it was easy to disconnect the battery and they don't have a loaner. I told them it was ridiculous, it's a new car and it does not turn off. Still extremely rude. I called to complain to the manager and it went to her phone. After complaining, she finally told me I could reach out to corporate to get rental reimbursement. So we rented a car for what we thought was a day or two because they "overnighted" the part. Didn't hear a peep the next day. Finally called them at the end of the day, and they said, oh yeah, it's been backordered. Could be a day, a week, a month, who really knows. Finally called corporate to escalate the case, finally got to turn in the rental and get a loaner (only after calling service and asking for several days until they finally had one, not sure they've ever called me). The car is still sitting there waiting on the part a week later. After how rude they were, I didn't even want the car back. I went and traded in the Hyundai at Riverside Nissan and bought a new 2025 Rogue. Don't regret it, at all. Nissan can go take that car, that is if Hyundai of New Bern ever fixes it. Customers should not have to complain to be offered reasonable solutions. I was reasonable. If I hadn't had to complain and they'd offered the rental reimbursement option up front because their hands were tied on loaners, I probably would have been fine. If that lady in service could drop her attitude when people ask any questions, if the service department called to update customers when their overnighted part was backordered and the repair went from "tomorrow, maybe day after tomorrow, about an hour long", to "could be a day, a week, a couple months" with no follow up or communication. My favorite part was when I called to say I was going to escalate with corporate and they responded that it would help them get the part faster and didn't really impact them negatively. I don't understand why they didn't call then...? Would recommend avoiding Hyundai of New Bern. Like I said, great sales team, but too bad the bulk of the interactions during ownership take place in their service department.

Husband brought in our Kona. Was in your lot for about 3 weeks, no updates from the online portal, no details when called. Suddenly we were given a $9000+ quote but wouldn't describe what the problem was. All we were told was there was no oil in the motor and the engine needed to be replaced. Every question on specifics were met with "I don't know". Terrible. We were discussing getting another vehicle from here but not after the customer service had been going downhill for years. If you can't justify why we need a new engine, ... Read More

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Google - Apr 25, 2025

Husband brought in our Kona. Was in your lot for about 3 weeks, no updates from the online portal, no details when called. Suddenly we were given a $9000+ quote but wouldn't describe what the problem was. All we were told was there was no oil in the motor and the engine needed to be replaced. Every question on specifics were met with "I don't know". Terrible. We were discussing getting another vehicle from here but not after the customer service had been going downhill for years. If you can't justify why we need a new engine, we will not be using your services.

The whole team went above and beyond. Tonya and Seth are an incredible force multiplier and their synergy is an unmistakable and integral component of Hyundai of New Bern staff. When I picked up my car it was clean and the overall appearance was even better than when I had entered their garage. With this kind of service why would anyone go anywhere else? Thanks Hyundai, they are deserving of praise and appreciation. Who could've known it would require removing the entire seat to change a headrest. . . didn't phase them a bit.

Let me start by saying what a fantastic experience buying a new car was. The sales team make you feel like a true priority and go out of the way to give you the best service possible. Everyone greets you with a smile. The most painless car purchase I've ever made! I will always recommend Hyundai/Genesis of New Bern! Thank you so much!

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Seth is great in the service department. Answers all your questions in a timely manner and returns calls. Very polite as well.

My experience with the service department was courteous, professional, and my vehicle was completed on time as scheduled. I find the new Bern service department team. to be a great team

Very polite keeps you informed about your vehicle servicing done in a timely manner

Wouldn't go anywhere else

I had an excellent experience with the service department. Work was done efficiently and timely. Easy people to work with. Highly recommend this dealership.

I have said so many positive things about New Bern Hyundai and the service department that I am running out of words!! I needed a list of things yesterday, and Seth kept me informed every step of the way and was friendly and straight-forward about everything! This is all what I've come to LOVE about this dealership, and I won't have to think about where to buy my next car!! p.s... glad to see Chuck back also! :-)

The service desk staff are so professional, attentive with frequent updates as you wait for your vehicle, explanations as to any problems found with the car. They correct the problems quickly and completely on your first visit.

The battery died on my 2017 Sonata while in my garage. Seth at Hyundai if New Bern arranged to have a tech drive to my house with a hot box to jump the car. Once running, I drove the car to the shop. The service team replaced the battery and I was on the road in less than 2 hours. I was also charged a good price for the service. As usual my experience was exceptional.

Seth is the best guy! He takes the time to call me by name. I am sure it’s right in front of him but it makes things feel like I am an old friend. He always looks out for me and goes an extra mile

Excellent service! Everyone there truly cares. I had a rattle that was driving me nuts. It took a a few visits to figure it out but they found it and are taking care of it. The entire service team is awesome!

Best dealership service department I've ever dealt with!

Kevin is a natural born salesman. Customer service excellence is top notch. HI Kevin, it's your sister

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Great service experience. Wonderful staff. Highly recommend Genesis of New Bern

Waited over 90 minutes for an oil change once again, because the tech was not start the job until an hour after I checked in at my scheduled time. Last time I got an oil change it took 90 minutes as well, but would have been longer if I didn't go up to the counter. My keys just sat on the counter and nobody notified me that the job was complete. This service department obviously has issues!

The service was fast and the waiting room was very comfortable. It was nice that they had snacks and drinks available. It makes waiting not bad at all.

Service to my Hyundai was quick, courteous, and exactly as expected. This dealership provides quality work and interaction with the owner, which will keep me coming back. Thank you so much for making me feel like my vehicle was important to you!

The Service Department team has earned my trust and confidence. Christine the Service Manager has a great team. Seth always makes time to assist with any concerns. Tonya personally handle this service and Big Thanks to her. Justine is a Ray of Sunshine and a huge asset to the service department and dealership and Drew is working to ensure the costs are not outrageous. To the service technician and the cleaning department, thank you all!

Second time I’ve been in for service and just like before a great group of people there! I would not hesitate to send anyone there for service ,new car or questions about existing car.

My appointment was right on time and the work was performed in a timely manner as stated when we arrived. The staff was courteous and professional. Tonya was our service advisor and was very prompt, courteous and professional.

Tonya was unbelievably helpful and went above and beyond!

Great dealership and genuine sales persons. Curtis Sawyer was extremely helpful and very pleasant to work with . He lays out the facts and help you shop a great car instead of pressurizing to an unpleasant situation . Great working with you Curtis .

I bought a car from Hyundai of New Bern yesterday, Dakota was an amazing salesperson and treats people like they're just other people rather than seeing them solely as a customer, if I'm still close by when I need a car in the future I hope he can help me with that one as well.

Had my second service appointment with them this week and they are super friendly and keep you updated on the progress the whole time you’re there. They also left a nice note in my car after the service was completed saying “your car smells really nice :)” Highly recommend this dealership!

This was my first service visit and all I can say is you all are awesome. I had to wait for delivery of the part needed for the repair to my vehicle, which didn’t take long at all. Special thank you to Seth you were very informative in detail when explaining the repair needed and Tonya you made my check in smooth and easy. Hyundai of New Bern, You Guys Rock!!! Thanks again

Tommie Jones at Hyundai of New Bern is very professional and loves what he does. He takes his time finding the perfect vehicle for you, and doesn't rush the process. He wants to make sure you leave a happy customer. I highly suggest Hyundai of New Bern for your next vehicle purchase.

Fast, easy, and very helpful! Came with a specific car in mind and Dakota helped us right away in getting the paperwork sorted and getting us on our way in a timely manner!

Wonderful service from everyone. Shout out to Dakota for helping me out!

Superb service department! My wife and I own two Genesis cars and recently brought the newest one in for it's first service. As Service Advisor, Tonya listened to my concerns and then kept me up-to-date on the progress - an absolute pleasure to work with. We've brought our older G80 here for service since 2021 and have not had any issues, in fact, the customer service seems to just get better.

Hyundai of New Bern took over three weeks to "assess" my car, spent weeks "waiting" to call the warranty company, only to not cover the engine which burnt oil with a brand new oil change 3 months ago and just bought the car last February. I would encourage anyone thinking about getting a Hyundai to google Sante Fe engine failure it is pretty obvious that it is Hyundai problem and they refuse to fix it. Their service department in New Bern is incredibly incompetent. When told I would be picking up the vehicle the next day they ... Read More

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Google - Aug 2, 2024

Hyundai of New Bern took over three weeks to "assess" my car, spent weeks "waiting" to call the warranty company, only to not cover the engine which burnt oil with a brand new oil change 3 months ago and just bought the car last February. I would encourage anyone thinking about getting a Hyundai to google Sante Fe engine failure it is pretty obvious that it is Hyundai problem and they refuse to fix it. Their service department in New Bern is incredibly incompetent. When told I would be picking up the vehicle the next day they left everything without covers and a mess. When the car was started oil spit out all over the place, including all over my friend picking up. When discussed with the service manager it was "oh well, too bad". I have only ever bought Hyundai's as my vehicle but I will never buy another one in my life and I will be sure to let everyone I know know how incompetent New Bern Hyundai is particularly. The service dept needs a redo completely. I have dealt with them multiple times and never had a good experience. Do not recommend 0/10 stars, do not buy a Hyundai!

Tonya and the service department deserve more stars than 5! When my car broke down on vacation in Indiana, Tonya has been going above and beyond to help me figure out how to get the car taken care of and get home even though the car was stuck at an out-of-state dealership. I would trust her more than anyone with my car maintenance! Her team has also always been polite and helpful when I’ve needed routine maintenance there.

Management needs to do better

I have used the service at Hyundai of New Bern for several years for my Genesis. and the most amazing thing is they keep getting better each time I visit. On my latest visit which was for a small recall procedure and an inspection, they offered a ride home instead of having to wait on a busy day for me. Approximately 2 hours I’m getting a text message saying my Uber driver will be picking me up in 10 minutes to return to the dealership. Wow, that’s service!

Steve and Annika were both extremely helpful and literally exhausted all resources to ensure I left with the vehicle I wanted! Great team and great environment.

Absolutely one of the easiest buying experiences! Their entire team is friendly, courteous and knowledgeable. If you’re looking to buy a new car without all the sales gimmicky tricks, ask for Steve he’s amazing!

Good customer service! Steve was very friendly and helpful

Steve was very helpful with the whole process. He has followed up to make sure everything is going good! If you need a car with getting a great experience, visit Steve!!

We brought our 2017 Tuscon in due to it started burning oil and it needed an engine replacement , Seth Downey in service was great and very considerate of our time , he made the whole process go very smoothly and they even washed the car for us , very happy.

I came in with two toddlers, expecting not to be able to make a decision with them there. Steve was so flexible, helped keep the kids busy, and took care of all the paperwork for me so I could just come back and sign on the dotted line the next day. Couldn’t have been easier!

Service manager Seth was very helpful, professional, and friendly. He took time to explain charges and procedures.

I would always go to this dealership for service. But, I wish they had the staff to care for the waiting area a bit better. For an early morning appointment, there was limited coffee and no tea selection. There were no cups. The area is clean. I am alway amazed that I need to acutally find my vehicle in the parking lot after its service. Could they not keep them in one area? Ot could they not line the vehicle up after service as the customer does for service? It is a little item, but then again, should you not ... Read More

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Google - Jul 19, 2024

I would always go to this dealership for service. But, I wish they had the staff to care for the waiting area a bit better. For an early morning appointment, there was limited coffee and no tea selection. There were no cups. The area is clean. I am alway amazed that I need to acutally find my vehicle in the parking lot after its service. Could they not keep them in one area? Ot could they not line the vehicle up after service as the customer does for service? It is a little item, but then again, should you not be servicing the customer as well as the car? The service to the vehicle is top notch. The folks at the counter are great. It just seems that the dealership is not paying attention to the customer who is there for service. I am only saying this in the hopes it gets better.

I wish I could give more the 5 stars. Dakota was a wonderful man that help me every step of the way and even after the sale was complete he still help me with all my questions. I couldn't praise them more.

I took my Santa Fe to Hyundai of NewBern for the first oil change and tire rotation. I did not purchase it from them but that didn’t matter they were wonderful. Everyone was very friendly and the service was done in a very reasonable amount of time. I live in Morehead City and originally I was going to take my car to Jacksonville to be serviced, I’m so glad I choose NewBern. I will continue to have all my service work done there. Thank you Hyundai of NewBern!

Had a great experience now I own a 2017 ram Laramie thanks to Curtis he was by far the best cars sale man I’ve ever dealt with he was very honest, did his best to get me the deal I was looking for, had great stories, funny, and even recommended a pizza place which my wife and I tried after I got the truck which tasted amazing

Curtis was the best! He took his time showing us numerous cars and answering all of our questions. Never once did we feel pressured.

Dakota was extremely personable and helpful. He went above and beyond as far as customer service is concerned. Coming a far distance to purchase our daughter's 1st car, he was available to answer any concerns we may have had and to reassure us that any of our concerns would be addressed. He was gracious and down to earth and made purchasing a car from Hyundai/Genesis of New Bern a pleasure.

Purchased a used vehicle and Dakota did an amazing job. We hit a couple of snags but he stuck with it and kept us completely informed. He even communicated with me after his work shift had ended. Would highly recommend you ask for him if you purchase from them.

I had a great experience at Hyundai of New Bern! Kaitlin, Shorty and Matt were all great to work with during my purchase. I haven't bought a car in over 8 years and it just so happened that the ONE day I traveled many miles to see a car I had my eye on, the computer app they use and 15k other dealerships use was hacked and shut down. What are the chances?! Everyone was so kind and apologetic and I mean there literally wasn't anything they could do but stress out with me and confirm they would hold ... Read More

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Google - Jun 20, 2024

I had a great experience at Hyundai of New Bern! Kaitlin, Shorty and Matt were all great to work with during my purchase. I haven't bought a car in over 8 years and it just so happened that the ONE day I traveled many miles to see a car I had my eye on, the computer app they use and 15k other dealerships use was hacked and shut down. What are the chances?! Everyone was so kind and apologetic and I mean there literally wasn't anything they could do but stress out with me and confirm they would hold the car. However, they figured out a way to help and complete the purchase after the system was still down this morning, stayed in contact and I was done in 20 minutes once I came back. Definitely recommend, I never felt pressured for anything extra and was very pleased with the accommodations provided. - a rock cracked my windshield on the drive home but hey with my luck these past few days, doesn't surprise me! Thank you Everyone again!

Terrible experience. Service department took a week to fix a dead battery. No phone calls returned. No promises kept. Simple part like a battery have 2 weeks wait time. While we loved our Genesis, we are selling a car with 10000 miles due to lack of service and parts.

HORRIBLE service!!! Management is completely immature and unprofessional!! Would never EVER recommend

I came in to buy my son his first car and was help by Steve who was very helpful and accommodating. Also the sales manager who help to get the price where we need to be on a 2016 Hyundai Elantra GT. I know it was a used car but and I knew that the back window wiper was missing and we were supposed to get a call back when it came in but we didn’t. After two weeks, I finally called and was told that it was in. So my son took the car in today to have it ... Read More

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Google - Jan 24, 2024

I came in to buy my son his first car and was help by Steve who was very helpful and accommodating. Also the sales manager who help to get the price where we need to be on a 2016 Hyundai Elantra GT. I know it was a used car but and I knew that the back window wiper was missing and we were supposed to get a call back when it came in but we didn’t. After two weeks, I finally called and was told that it was in. So my son took the car in today to have it replaced and was there for an hour at least. The parts department claimed that they replace the arm but didn’t have the blade! The arm was left on the top of the car and when my son left, it rolled down the back of the car. I could have ordered these parts and got them in three days which I contemplated but didn’t. Again sales department was great, but service has got to do better! Up date two weeks after this post: Service Department still hasn’t called me to tell me the part is in! It’s been a month and just made the first payment on the car but still not fixed. Unbelievable!

The dealership is warm and welcoming. The service department always make sure we are well taken care of. We went today and Jimmy greeted us and got our mileage and then escorted us in to the waiting area and kept us entertained and kept checking on if we needed anything why we waited for our car to be serviced and tires rotated.

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The work that was done on my vehicle was satisfactory but the customer service was the worst I have ever experienced. I will never go back, did not feel welcomed 😕 at all.

I recently carried my girlfriends Tucson here to get warranty work done. The collision alarm sensor came on so we had it checked out. Twice they recalibrated the sensor and said it was fixed. My girlfriend carried the car in for the third visit and they started asking questions like has been in an accident or has anyone worked on the car. Now they’ve decided to tell us the sensor is bent and it will be a 3k fix out of pocket. So after you looked at it twice you couldn’t tell it was bent.?.? I question if ... Read More

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Google - Nov 13, 2023

I recently carried my girlfriends Tucson here to get warranty work done. The collision alarm sensor came on so we had it checked out. Twice they recalibrated the sensor and said it was fixed. My girlfriend carried the car in for the third visit and they started asking questions like has been in an accident or has anyone worked on the car. Now they’ve decided to tell us the sensor is bent and it will be a 3k fix out of pocket. So after you looked at it twice you couldn’t tell it was bent.?.? I question if your technician bent the sensor at this point. You’ve wasted 3 of our days to run us in circles and blame us for the bent sensor. I was suppose to get a call from the service manager but still waiting on that phone call.

I had a service appointment. I was told it would take 30 min. I took the day off work and planned doctor's appointments around this appointment. When I arrived they said it would take an hour and a half. I had to reschedule, take another day off work, and drive an hour back up there to have the work done.

For the most part I don’t have an issue with service or parts, especially since I typically deal with the same service advisor (I’m so sorry that I’m terrible with names, but it’s the gentleman with the glasses; I think his name is Kinsley but he’s great)!! However this last visit and the one prior kinda sucked. Had to have my car towed in last Monday because it wouldn’t crank. After jumping it, it would start briefly, but die immediately. I requested an oil change after calling to verify that they had my vehicle. ... Read More

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Google - Aug 14, 2023

For the most part I don’t have an issue with service or parts, especially since I typically deal with the same service advisor (I’m so sorry that I’m terrible with names, but it’s the gentleman with the glasses; I think his name is Kinsley but he’s great)!! However this last visit and the one prior kinda sucked. Had to have my car towed in last Monday because it wouldn’t crank. After jumping it, it would start briefly, but die immediately. I requested an oil change after calling to verify that they had my vehicle. Soon afterwards I received a phone call, I believe from Seth, talking to me in such a condescending tone about the miles I was over for my oil change… after I just requested one minutes prior when I called myself. Now, part of this was me, but to be honest I was under the impression that since I have a 2019, I had full synthetic going into my vehicle, so I didn’t think I was over as many miles as I was being told, since synthetic can get you around 5K miles. Not only that, but when they found it was my battery, I was told it would be $330 (rough estimate but I think I was quoted $328.34??) For the battery and oil change. I approved repairs. I get there and the cost is just about $450... over $100 more than what I was quoted. I get taxes but there’s no way taxes would be over $100. What I will say though is that I wasn’t ever told that there would be a $77.50 diagnostic fee to check a battery, or that I needed a diagnostic in the first place; which I’ve worked for a dealer before and I’ve been in the shop. It only takes a couple of minutes with the voltmeter to check it. Most places don’t charge or charge a significantly smaller fee to check a battery (on average $35-$45 if they do). Pretax, that should’ve been $390-$400 quoted including the battery check, and I should’ve been notified about the diagnostic fee… but I wasn’t. This isn’t the first time there has been communication problems… I wasn’t told about a recall that popped up for my car the last time I was in for an oil change and they just did it. I know they’re legally allowed to do that, but it would’ve been nice to know that that was the reason why my oil change was taking over an hour versus me seeing it on service repair order. I used to love this place a lot more, but I don’t think I’ll be around much anymore unless it’s warranty work. Every dealer is different, but my time in one taught me how important communication is between your customer and service department. I really do hope that communication improves in the future, but as for right now I don’t think I really want to come back if I’m going to be talked to like that. All that was needed would’ve been a simple set of questions to pinpoint why my car was over the mileage threshold for an oil change as much as it was, and it would’ve been a great educating moment versus someone coming at me because I simply didn’t know and was under a false assumption :// anywho, for the most part they’re okay, but in my opinion, communication needs a good bit of work.

We have been speaking with this dealership about purchasing a vehicle. And told them I would call and have a definite answer in the morning mind you they closed 15-20 minutes after I spoke with the individual then I call first thing the next am and it’s spoken for. We have gone through all the paperwork just need to go sign them and it’s done but now apparently it’s someone else’s vehicle. Very rude at first until I wanted to speak with the owner then they got nice! People’s word should go a long ways ... Read More

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Google - Jul 8, 2023

We have been speaking with this dealership about purchasing a vehicle. And told them I would call and have a definite answer in the morning mind you they closed 15-20 minutes after I spoke with the individual then I call first thing the next am and it’s spoken for. We have gone through all the paperwork just need to go sign them and it’s done but now apparently it’s someone else’s vehicle. Very rude at first until I wanted to speak with the owner then they got nice! People’s word should go a long ways but this dealership the word has not been good at all. I have dealt with several different dealerships over the years and have never never been dealt with like this period!

Outstanding work from the Genesis service department. Kinsey has been an absolute pleasure to deal with! I highly recommend Hyundai of New Bern.

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Worst dealership ever stay away from this place if at all possible. If I could give them zero Stars I would. They are so unfair.

This dealership started out great until my car needed more warranty service! My g70 needed a new transmission and they put one in. My car also needed a strut as per my mechanic /tire guy ( he showed me the strut that was making the noise and I saw it with my own eyes it was not right. It’s been making a noise when I go over smaller bumps. I have it on video as well. They claimed they fixed the swaybar and that they heard zero noise. I have proof with pics and videos!! They have denied me warranty ... Read More

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Google - Dec 30, 2022

This dealership started out great until my car needed more warranty service! My g70 needed a new transmission and they put one in. My car also needed a strut as per my mechanic /tire guy ( he showed me the strut that was making the noise and I saw it with my own eyes it was not right. It’s been making a noise when I go over smaller bumps. I have it on video as well. They claimed they fixed the swaybar and that they heard zero noise. I have proof with pics and videos!! They have denied me warranty service claiming they can’t please me! Complete lie! My car isn’t fixed!! They don’t want to work on genesis because they know the car has many issues BUT to deny me warranty service is ridiculous!!! DO NOT TAKE YOUR CAR HERE ESP if it’s a GENESIS !!!!!

As we walked in the parking lot. A guy asked if we were looking for a car? Not introducing him… told him what we were looking for. Which is a Hyundai venue. He said they had none, but there is a customers car that was there for service. That he can show us. We walked with him. Then we introduced ours selfies. .He said he said we can go in the office and see what they have. The office looks like we walked in to 80’s. Clearly he was not interested in selling us any cars. He can’t tell ... Read More

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Google - Oct 16, 2022

As we walked in the parking lot. A guy asked if we were looking for a car? Not introducing him… told him what we were looking for. Which is a Hyundai venue. He said they had none, but there is a customers car that was there for service. That he can show us. We walked with him. Then we introduced ours selfies. .He said he said we can go in the office and see what they have. The office looks like we walked in to 80’s. Clearly he was not interested in selling us any cars. He can’t tell us when the car I wanted will be there. Worst experience ever. I have my eye set on the Hyundai venue. I will Be talking my $$$ somewhere else.

Hyundai of New Bern made it so easy to buy my new 23 Palisade!! I can’t say enough about Matt in sales and “Shorty” in finance!!! And thy do the Xzilon treatment inside and out for vehicles so I definitely added that on!! Thanks for being so incredible everyone!!!

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Worst car shopping experience EVER!!!!

By far the best buying experience my husband and I have had! Tommie and Nika were incredible! Super friendly, quick, and easy to talk to.

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Very disappointed with the professionalism of this dealership. After referring several family members and friends to this dealership with great success figured it was time to pull the trigger for myself. I was told my car of choice would be in on a truck and would be there two weeks, three months later still nothing. Lack of communication and every time we talked to them, it was another excuse after excuse as to why it was delivered yet. When confronting the salesman about it, he proceeded to call us liars to our face when we had text messages to prove ... Read More

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Google - Feb 11, 2022

Very disappointed with the professionalism of this dealership. After referring several family members and friends to this dealership with great success figured it was time to pull the trigger for myself. I was told my car of choice would be in on a truck and would be there two weeks, three months later still nothing. Lack of communication and every time we talked to them, it was another excuse after excuse as to why it was delivered yet. When confronting the salesman about it, he proceeded to call us liars to our face when we had text messages to prove our point. Asked for our deposit back, I didn't even get a sorry or any message for that matter, just our money back. Very unprofessional and disrespectful!! I will not do business here again unfortunately.

I called and they have a really bad customer service on the sales. They need to learn and respect their customers.

Service department was knowledgeable and thorough when explaining what needed to be done with my vehicle repair.

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They tried to cheat me for $320. At the end I kept my money, but car low tire pressure control is permanently on. Be careful with the older man. I came with small air leakage in one tire. Low tire pressure turned on because pressure in one front tire dropped to 21 PSI. I've been told that 2 of my front tire sensors are dead. They proposed me to replace the sensors and I agreed (I didn't know that it was a lie). During the repair it appeared that my sensors are not Hyundai sensors, so two new ones doesn't ... Read More

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Google - Oct 2, 2021

They tried to cheat me for $320. At the end I kept my money, but car low tire pressure control is permanently on. Be careful with the older man. I came with small air leakage in one tire. Low tire pressure turned on because pressure in one front tire dropped to 21 PSI. I've been told that 2 of my front tire sensors are dead. They proposed me to replace the sensors and I agreed (I didn't know that it was a lie). During the repair it appeared that my sensors are not Hyundai sensors, so two new ones doesn't make the light off and I didn't want to pay $640 for four of them. They scrapped my old ones and left me with nothing and low tire pressure control permanently on. Before coming to them I've never had this light on, despite that one pressure drop, now it's permanently on. Looks like my sensors were fine, but they didn't gave them back, so i couldn't caught them red-handed.

It was decided that I needed a cosigner in order to possibly be approved due to my poor credit. I was told that my credit would not be pulled until I found one. Well they went ahead and pulled my credit anyways before finding a cosigner and after finding a cosigner. They then told me I was denied and that was it. After I was told I was denied it was like I vanished from existence to them. They really made it feel like I was going to get a car as long as I had a cosigner and then ... Read More

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Google - Jun 16, 2021

It was decided that I needed a cosigner in order to possibly be approved due to my poor credit. I was told that my credit would not be pulled until I found one. Well they went ahead and pulled my credit anyways before finding a cosigner and after finding a cosigner. They then told me I was denied and that was it. After I was told I was denied it was like I vanished from existence to them. They really made it feel like I was going to get a car as long as I had a cosigner and then told me I can't get a car. So they pulled my credit twice making my financial hole deeper then it was, got my hopes up about getting a new car, and then did not even bother to provide any extra steps I could take to get in a car or even apologize. Apperently they only want to deal with customers who have excellent credit. They will not give poor credit a chance and in my case they made my credit worse. Definitely will not go back to this facility once I fix my credit.

Went to go buy a 2020 sonata with my mom and was not treated like a customer is supposed to. They didn’t even greet my mom while knowing that she was the one ready to buy and sign papers. The manager acted so indifferent and cold to us (wouldn’t even look at us) the salesman him self was cold and had no kind expressions. The only person that was nice was the financial manager. The customer service was so bad, we left and went to Nissan and bought a brand new car there. I feel that if you’re ... Read More

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Google - Sep 12, 2020

Went to go buy a 2020 sonata with my mom and was not treated like a customer is supposed to. They didn’t even greet my mom while knowing that she was the one ready to buy and sign papers. The manager acted so indifferent and cold to us (wouldn’t even look at us) the salesman him self was cold and had no kind expressions. The only person that was nice was the financial manager. The customer service was so bad, we left and went to Nissan and bought a brand new car there. I feel that if you’re going to try to make business (especially at a new car dealer ship) then you need to have kindness, respect and an ongoing personality. This place just really made us feel like they didn’t want us there.

Don't waste your time. Unless you plan on buying a $40000.00 Genesis from this dealership. They leave you sitting around wasting your time while they joke with each other ,eat and play on their cell phones! Worst experience ever! I won't be buying another one from this dealership,I'll drive to Jacksonville to a Hyundai shop! *Update* I was offered a few free oil changes to take this review down... I guess my opinion is like my time to them, not valuable!!!!!

The salesmen do not want to listen to you and they play the get you gotcha game.

Hate this place very hard to get a vehicle at this place.

Be careful they take advantage of the elderly here and misdiagnose and will nickle and dime you to death

Have been to this dealership twice during different car shopping periods. Both times we found a car I loved just for them to be rediculous when it came time to finance. Seemed as if the amount we were putting down wasn’t even changing the total for the loan. They just seemed very sketchy. The salesmen are great but the finance team is terrible and they will not negotiate on price.

I have been watching the "Equus", for 7 years, "I got the car I wanted", thanks too Mr.Tommie Jones. Throughout the entire process Mr. Jones was very professional and knowledgeable. My experience was hassle free and pleasurable. I will definitely send clients his way. Thank you again Mr. Jones, keep up the good work.

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This was the easiest, no hassle vehicle purchase we’ve ever made! Tommie was friendly, polite & professional. Anytime we have any follow up questions, he promptly responds. Thank you Tommie for making this the best buying experience!

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Unreliable sales person. Felt jerked around. Bought from jax.

Never felt that I was being taken seriously. Had to ask 5-6 times to get sent link for taking test drive. I was not corrected that it was $25, in multiple texts, not $40 like at other dealerships. Did not even attempt to negotiate, blown off with "unreasonable price". Would not recommend to anyone!

I got a letter in the mail, stating that I'd been pre-approved for refinance. So, I'm thinking that there was already a lender ready to finalize the deal for me to refinance my vehicle. I knew that they needed some information to verify my identity, which I did. I feel like they use the refinance letter just to get me in so they could sell me a new car. I did not know they were running my credit until I started receiving multiple notifications from Credit Karma about a recent inquiry on my credit report. My score drastically ... Read More

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Google - Jul 9, 2018

I got a letter in the mail, stating that I'd been pre-approved for refinance. So, I'm thinking that there was already a lender ready to finalize the deal for me to refinance my vehicle. I knew that they needed some information to verify my identity, which I did. I feel like they use the refinance letter just to get me in so they could sell me a new car. I did not know they were running my credit until I started receiving multiple notifications from Credit Karma about a recent inquiry on my credit report. My score drastically decreased....smh. I'm working on my credit and was a major setback. I feel like they were dishonest from the beginning. I wouldn't buy a car from this dealership.

As a first time buyer I wanted a car that would not cause me problems right away. I went to Hyundai with hopes of finding a good car but on the contrary my purchase was the worst decision I have ever made and I know that I will not recommend this dealership to my friends or family. I didn't have my car for a month and it caused me problems right away. I went back three times to get it fixed. The third time I took the car I spoke to the manager and he told me they would ... Read More

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DealerRater - Apr 2, 2018

As a first time buyer I wanted a car that would not cause me problems right away. I went to Hyundai with hopes of finding a good car but on the contrary my purchase was the worst decision I have ever made and I know that I will not recommend this dealership to my friends or family. I didn't have my car for a month and it caused me problems right away. I went back three times to get it fixed. The third time I took the car I spoke to the manager and he told me they would fix it. They kept the car for a week and when I picked up the car, not long after that same day, the car engine light came back up. I called the manager and told him and all he said to me was that they had invested enough money on my car. Now I have to pay exactly $1,350.00 on getting the problem fixed, a problem that the car had when I purchased it and that they knew about but was not informed to me before purchasing. I clearly remember the day we tested the car, the check engine light was on and we told the sales person that we would purchase the car if the problem that was causing the check engine light to pop up was fixed. They made my first buy experience the worst purchase and I will not go back to them.

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Customer service is completely horrible in both their sales and service department. Not recommended

Will do business again. Excellent all around. I was treated in a professional manner. All staff was very knowledgeable of products and services. All questions about the vehicular purchased and financing options were answered without fluff and the employees met my expectations of what a car buying experience should be like.

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