The service was fast and the waiting room was very comfortable. It was nice that they had snacks and drinks available. It makes waiting not bad at all.

Service to my Hyundai was quick, courteous, and exactly as expected. This dealership provides quality work and interaction with the owner, which will keep me coming back. Thank you so much for making me feel like my vehicle was important to you!

The Service Department team has earned my trust and confidence. Christine the Service Manager has a great team. Seth always makes time to assist with any concerns. Tonya personally handle this service and Big Thanks to her. Justine is a Ray of Sunshine and a huge asset to the service department and dealership and Drew is working to ensure the costs are not outrageous. To the service technician and the cleaning department, thank you all!

Second time I’ve been in for service and just like before a great group of people there! I would not hesitate to send anyone there for service ,new car or questions about existing car.

My appointment was right on time and the work was performed in a timely manner as stated when we arrived. The staff was courteous and professional. Tonya was our service advisor and was very prompt, courteous and professional.

Tonya was unbelievably helpful and went above and beyond!

Great dealership and genuine sales persons. Curtis Sawyer was extremely helpful and very pleasant to work with . He lays out the facts and help you shop a great car instead of pressurizing to an unpleasant situation . Great working with you Curtis .

I bought a car from Hyundai of New Bern yesterday, Dakota was an amazing salesperson and treats people like they're just other people rather than seeing them solely as a customer, if I'm still close by when I need a car in the future I hope he can help me with that one as well.

Had my second service appointment with them this week and they are super friendly and keep you updated on the progress the whole time you’re there. They also left a nice note in my car after the service was completed saying “your car smells really nice :)” Highly recommend this dealership!

This was my first service visit and all I can say is you all are awesome. I had to wait for delivery of the part needed for the repair to my vehicle, which didn’t take long at all. Special thank you to Seth you were very informative in detail when explaining the repair needed and Tonya you made my check in smooth and easy. Hyundai of New Bern, You Guys Rock!!! Thanks again

Tommie Jones at Hyundai of New Bern is very professional and loves what he does. He takes his time finding the perfect vehicle for you, and doesn't rush the process. He wants to make sure you leave a happy customer. I highly suggest Hyundai of New Bern for your next vehicle purchase.

Fast, easy, and very helpful! Came with a specific car in mind and Dakota helped us right away in getting the paperwork sorted and getting us on our way in a timely manner!

Wonderful service from everyone. Shout out to Dakota for helping me out!

Superb service department! My wife and I own two Genesis cars and recently brought the newest one in for it's first service. As Service Advisor, Tonya listened to my concerns and then kept me up-to-date on the progress - an absolute pleasure to work with. We've brought our older G80 here for service since 2021 and have not had any issues, in fact, the customer service seems to just get better.

Tonya and the service department deserve more stars than 5! When my car broke down on vacation in Indiana, Tonya has been going above and beyond to help me figure out how to get the car taken care of and get home even though the car was stuck at an out-of-state dealership. I would trust her more than anyone with my car maintenance! Her team has also always been polite and helpful when I’ve needed routine maintenance there.

I have used the service at Hyundai of New Bern for several years for my Genesis. and the most amazing thing is they keep getting better each time I visit. On my latest visit which was for a small recall procedure and an inspection, they offered a ride home instead of having to wait on a busy day for me. Approximately 2 hours I’m getting a text message saying my Uber driver will be picking me up in 10 minutes to return to the dealership. Wow, that’s service!

Steve and Annika were both extremely helpful and literally exhausted all resources to ensure I left with the vehicle I wanted! Great team and great environment.

Absolutely one of the easiest buying experiences! Their entire team is friendly, courteous and knowledgeable. If you’re looking to buy a new car without all the sales gimmicky tricks, ask for Steve he’s amazing!

Good customer service! Steve was very friendly and helpful

Steve was very helpful with the whole process. He has followed up to make sure everything is going good! If you need a car with getting a great experience, visit Steve!!

We brought our 2017 Tuscon in due to it started burning oil and it needed an engine replacement , Seth Downey in service was great and very considerate of our time , he made the whole process go very smoothly and they even washed the car for us , very happy.

I came in with two toddlers, expecting not to be able to make a decision with them there. Steve was so flexible, helped keep the kids busy, and took care of all the paperwork for me so I could just come back and sign on the dotted line the next day. Couldn’t have been easier!

Service manager Seth was very helpful, professional, and friendly. He took time to explain charges and procedures.

I wish I could give more the 5 stars. Dakota was a wonderful man that help me every step of the way and even after the sale was complete he still help me with all my questions. I couldn't praise them more.

I took my Santa Fe to Hyundai of NewBern for the first oil change and tire rotation. I did not purchase it from them but that didn’t matter they were wonderful. Everyone was very friendly and the service was done in a very reasonable amount of time. I live in Morehead City and originally I was going to take my car to Jacksonville to be serviced, I’m so glad I choose NewBern. I will continue to have all my service work done there. Thank you Hyundai of NewBern!