I have said so many positive things about New Bern Hyundai and the service department that I am running out of words!! I needed a list of things yesterday, and Seth kept me informed every step of the way and was friendly and straight-forward about everything! This is all what I've come to LOVE about this dealership, and I won't have to think about where to buy my next car!! p.s... glad to see Chuck back also! :-)

The service desk staff are so professional, attentive with frequent updates as you wait for your vehicle, explanations as to any problems found with the car. They correct the problems quickly and completely on your first visit.

The battery died on my 2017 Sonata while in my garage. Seth at Hyundai if New Bern arranged to have a tech drive to my house with a hot box to jump the car. Once running, I drove the car to the shop. The service team replaced the battery and I was on the road in less than 2 hours. I was also charged a good price for the service. As usual my experience was exceptional.

Seth is the best guy! He takes the time to call me by name. I am sure it’s right in front of him but it makes things feel like I am an old friend. He always looks out for me and goes an extra mile

Excellent service! Everyone there truly cares. I had a rattle that was driving me nuts. It took a a few visits to figure it out but they found it and are taking care of it. The entire service team is awesome!

Best dealership service department I've ever dealt with!

Kevin is a natural born salesman. Customer service excellence is top notch. HI Kevin, it's your sister

Great service experience. Wonderful staff. Highly recommend Genesis of New Bern

The service was fast and the waiting room was very comfortable. It was nice that they had snacks and drinks available. It makes waiting not bad at all.

Service to my Hyundai was quick, courteous, and exactly as expected. This dealership provides quality work and interaction with the owner, which will keep me coming back. Thank you so much for making me feel like my vehicle was important to you!

The Service Department team has earned my trust and confidence. Christine the Service Manager has a great team. Seth always makes time to assist with any concerns. Tonya personally handle this service and Big Thanks to her. Justine is a Ray of Sunshine and a huge asset to the service department and dealership and Drew is working to ensure the costs are not outrageous. To the service technician and the cleaning department, thank you all!

Second time I’ve been in for service and just like before a great group of people there! I would not hesitate to send anyone there for service ,new car or questions about existing car.

My appointment was right on time and the work was performed in a timely manner as stated when we arrived. The staff was courteous and professional. Tonya was our service advisor and was very prompt, courteous and professional.

Tonya was unbelievably helpful and went above and beyond!

Great dealership and genuine sales persons. Curtis Sawyer was extremely helpful and very pleasant to work with . He lays out the facts and help you shop a great car instead of pressurizing to an unpleasant situation . Great working with you Curtis .

I bought a car from Hyundai of New Bern yesterday, Dakota was an amazing salesperson and treats people like they're just other people rather than seeing them solely as a customer, if I'm still close by when I need a car in the future I hope he can help me with that one as well.

Had my second service appointment with them this week and they are super friendly and keep you updated on the progress the whole time you’re there. They also left a nice note in my car after the service was completed saying “your car smells really nice :)” Highly recommend this dealership!

This was my first service visit and all I can say is you all are awesome. I had to wait for delivery of the part needed for the repair to my vehicle, which didn’t take long at all. Special thank you to Seth you were very informative in detail when explaining the repair needed and Tonya you made my check in smooth and easy. Hyundai of New Bern, You Guys Rock!!! Thanks again

Tommie Jones at Hyundai of New Bern is very professional and loves what he does. He takes his time finding the perfect vehicle for you, and doesn't rush the process. He wants to make sure you leave a happy customer. I highly suggest Hyundai of New Bern for your next vehicle purchase.

Fast, easy, and very helpful! Came with a specific car in mind and Dakota helped us right away in getting the paperwork sorted and getting us on our way in a timely manner!

Wonderful service from everyone. Shout out to Dakota for helping me out!

Superb service department! My wife and I own two Genesis cars and recently brought the newest one in for it's first service. As Service Advisor, Tonya listened to my concerns and then kept me up-to-date on the progress - an absolute pleasure to work with. We've brought our older G80 here for service since 2021 and have not had any issues, in fact, the customer service seems to just get better.

Tonya and the service department deserve more stars than 5! When my car broke down on vacation in Indiana, Tonya has been going above and beyond to help me figure out how to get the car taken care of and get home even though the car was stuck at an out-of-state dealership. I would trust her more than anyone with my car maintenance! Her team has also always been polite and helpful when I’ve needed routine maintenance there.

I have used the service at Hyundai of New Bern for several years for my Genesis. and the most amazing thing is they keep getting better each time I visit. On my latest visit which was for a small recall procedure and an inspection, they offered a ride home instead of having to wait on a busy day for me. Approximately 2 hours I’m getting a text message saying my Uber driver will be picking me up in 10 minutes to return to the dealership. Wow, that’s service!

Steve and Annika were both extremely helpful and literally exhausted all resources to ensure I left with the vehicle I wanted! Great team and great environment.